Payment from domestic must be received at the same time the job is completed. Payment may be made by cash, debit card, credit card or in special circumstances a cheque or bank transfer.
We understand and will exercise our statutory right to interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.
Condition of equipment
We will return the repaired computer in the condition we found it, If there is a serious defect on the computer which you don’t want to us to fix this will be noted on the collection form, this could be missing keys or cracks in the case etc.
In some cases small cosmetic may appear as apart of the repair process but we will take the up the most care to ensure this won’t happen.
Collection of Equipment
For many jobs it is necessary to collect the computer and take it to our workshop as a repair onsite would be too time consuming. When we collect computers you will be given a receipt to say we have collected it.
Most jobs are completed within 2-3 working days however in the case of those that require parts this can take longer.
It is up to the customer to ensure the any important files and passwords are backed up before collection
Unless specifically asked we will not carry out any backups of data onsite as this can be very time consuming. If you would like us to perform a backup of your data whilst onsite, this will be chargeable at our published hourly rate. However we generally backup important data when a computer arrives in the workshop, which is included in the quoted price. This backup is an automated process and the data is stored on our server for a period of 14 days, after which it will be securely deleted. If you do not want us to perform this backup, please let us know. In some cases for the purposes of the repair, we may clone your hard drive and store it as a password protected image file for a period of 14 days, after which it will be securely deleted.
It is ultimately the clients responsibility to backup their data.
Operating System/Software Installation
We can only install software that the client has a valid licence for unless it is freely available. For example a Microsoft Windows operating system can only be re-installed if the computer has a valid COA sticker or one stored in the UEFI BIOS (the vast majority of systems do have a valid licence).
We cannot be responsible for any data loss which occurs during the repair process either onsite or in our workshop. However we never purposely delete any data other than the recycle bin and temporary files [files that are hidden from the user but make the computer work].
We follow the Data Protection and will do our utmost to protect your data. We will never pass your data onto third parties unless required to do so by law. We collect personal information such as email address, contact numbers and home address in order to necessitate the repair. These will not be passed onto third parties unless required to do so by law. We reserve the right to contact the client once the job has been completed for what ever reason.
All files are just that files, we will never purposely view any documents, photographs etc unless strictly required for the repair process for example data recovery. Our backup system is fully automated. We are registered with the UK Information Commissioner and follow strict rules with regard to privacy. Our registration number is ZA065767.
For new/refurbished computers we may ask for a deposit of 50% upfront, for repairs requiring parts we may require full amount of the part depending on circumstances.
Hardware Repairs – We offer 12 month warranty on most hardware repairs, this includes hard drive replacements but excludes screens (6 months warranty) and reballs/reflows (1 month only) or other repairs which we consider temporary, will advise the client of this before work is commissioned.
Software Repairs – Due to the nature of software it is impossible to warranty against software problems, however if the same fault re-occurs with 3 months of the original fault we will fix it again free of charge unless the fault is deemed to be end user error.
Virus Malware/Removals – Due to the ever changing nature of viruses we can only offer 30 days warranty on this service, however we always aim to make your machine as secure as possible
New Computers – All new computers come with a 1 year hardware warranty from the data of purchase
Refurbished Computers – Unless specified otherwise all refurbished machines come with a 6 month hardware warranty
General Warranty Conditions
No warranty is implied for given on data stored on the machine. For example if a hard drive fails within the warranty period on a computer provided by M21, the hard drive will be replaced free of charge under warranty but any possible data recovery will incur an additional charge.
Any given warranty does not cover damage caused by the end user, for example a dropped laptop or a power surge etc.
Any given warranty starts from the date of invoice.